Choosing a solar provider is a major decision, especially when it comes to reliability and customer support. In Southern Oregon, where both True South Solar and Infinity Solar offer solar + storage solutions, it’s important to understand what makes each company unique and how their approach can impact your experience. In this post, we’ll explore the differences: Infinity Solar vs. True South Solar.
True South Solar: Southern Oregon’s Trusted Solar Partner Since 2010
True South Solar was founded and built with Southern Oregon’s unique needs in mind. Since 2010, we’ve focused on quality, reliability, and a deep commitment to our local community. By working exclusively in Southern Oregon, we’ve honed our services and built a track record of success, becoming the go-to solar provider for those seeking dependable installations and customer-first service.
Infinity Solar’s Approach: Rapid Expansion with Growing Pains
Infinity Solar, by contrast, operates across multiple states, including Arizona, New Mexico, Texas, Washington, and now Oregon. Their priority on rapid growth is evident—they’ve even been recognized by Inc. Magazine as one of America’s fastest-growing private companies. However, such rapid expansion can come at a cost, especially in terms of communication and responsiveness to individual customer needs.
Based on customer reports from the Better Business Bureau, it appears Infinity Solar has encountered challenges in delivering consistent customer support. Complaints highlight ongoing issues like delayed installations, unresponsive service, and unmet expectations related to energy savings. While their large-scale operations may benefit from efficiencies of scale, the resulting delays and service issues have led to frustration for some of their clients.
Commitment to Customer Satisfaction
At True South Solar, we prioritize a transparent and customer-focused experience throughout the entire process—from initial consultation through installation and post-sale support. Unlike Infinity Solar, whose approach can feel highly sales-driven, we take the time to understand each homeowner’s needs and provide clear, realistic expectations for system performance and costs.
We are proud to be an Energy Trust of Oregon Trade Ally, which means we bring valuable incentives to the table that Infinity Solar cannot access. These partnerships are a testament to our dedication to providing the highest value possible to Southern Oregon residents.
Quality, Communication, and Accountability
Where Infinity Solar has faced complaints of communication breakdowns and unmet promises, True South Solar’s clients consistently praise our clear, open communication and reliability. We stand by our work and are dedicated to ensuring every client feels confident in their investment. Our local team of experts is here in Southern Oregon, so you’re not left waiting for assistance from a distant office or out-of-state contractor.
No Door-to-Door Sales Tactics—A True “No-Knock” Policy
Infinity Solar has also gained attention for its aggressive sales tactics, including door-to-door sales approaches that some homeowners find intrusive. In contrast, True South Solar is a “no-knock” company. We believe that our reputation, our service quality, and our focus on client relationships should speak for themselves—no door-knocking necessary.
Why Local Expertise Matters
Choosing a local solar provider like True South Solar means you’re getting a partner who truly understands the specific conditions of Southern Oregon’s energy landscape. With power outages on the rise due to fire risks, we know how vital a reliable solar + storage system is. Our team is not only equipped with local knowledge but is dedicated to long-term solutions that empower you and ensure energy independence when it matters most.
In summary, while Infinity Solar’s rapid growth strategy may be attractive to some, True South Solar offers the stability, reliability, and deep local expertise that Southern Oregon residents deserve. Our focus isn’t on expansion across states; it’s on delivering the best experience right here in Southern Oregon. When you choose True South Solar, you’re choosing a company committed to quality, community, and customer satisfaction above all else.
If you’re ready to explore the benefits of solar and to see for yourself the difference of Infinity Solar vs. True South Solar, reach out to us today for a free consultation. Our team is here to answer any questions, provide a custom quote, and make sure you have all the information you need to make the best decision for your home. And for further insights, download our Top Ten Questions to Ask Your Solar Installer PDF to feel fully prepared!